Welcome to Lottibox.com!

Here you'll find our terms and conditions that apply to you when using the website. We hope you enjoy your next Catch with us!

User Agreement

1. By using the Lottibox.com website, application, mobile site and social media pages ("Website"), including to place an order for goods, you accept these terms and conditions ("Terms and Conditions") and our Privacy Policy (together referred to as the "Agreement"). This Agreement is between you and Catch.com.au Pty Ltd (referred to in this Agreement as "we", "us" or "our").
2. We may update these Terms and Conditions from time to time by posting an updated version to the following web page: https://shop.lottibox.com/article/terms-of-service. It is your responsibility to check the Terms and Conditions that apply before using the Website or placing an order. If you do not agree to the updated Terms and Conditions, then you must immediately stop using the Website.

Registration and User Requirements

1. You must be signed up with a Catch account to access some features of the Website or our services. When you sign up, you will provide us with personal information including your name, address, and a valid email address. You must ensure this information is accurate and current.
2. To sign up for an account or to use the Website you must be at least 18 years old, have a current Australian residential address and have the capacity to enter into a legally binding agreement with us.

Access and use of the Website

1. You must only use the Website through the interfaces provided by us and in accordance with this Agreement and any applicable law.
2. You must not (and must not attempt to):
   1. interfere with or disrupt the Website or the servers or networks that host the Website;
   2. use data mining, robots, screen scraping or similar data gathering and extraction tools on the Website;
   3. interfere with security-related or other features of the Website; or
   4. use, copy or distribute content without our express permission.
3. We may refer fraudulent or abusive or illegal activity to the relevant authorities. If you have an account with us, you are solely responsible for the activity that occurs on your account (including orders placed using your account), and you must keep your account password secure. We are not responsible for any unauthorised activity on your account if you fail to keep your account login information secure.
4. You must not use another member's account without our, and/or the other user's, express permission. If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your account (including by changing your password).
5. Subject to any Non-Excludable Rights, we do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Website.

Information on this Website

1. Information about goods on the Website that are sold by Sellers is based on material provided by the Sellers and their suppliers and/or product manufacturers. Subject to any Non-Excludable Rights, we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by the Sellers.
2. You agree to make your own enquiries to verify information provided and to assess the suitability of goods or services before you order the goods or services.
3. Due to photographic and screen limitations associated with the representation of goods, some actual goods (including, in particular, clothing, apparel and shoes) may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website.

Disclaimer and Liability

1. To the fullest extent possible at law, and subject to any Non-Excludable Rights, we exclude our liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:
   1. errors, mistakes or inaccuracies on the Website or our social media pages;
   2. you acting or not acting, on any information contained on or referred to on the Website and/or any linked Website or our social media pages;
   3. personal injury or property damage of any nature resulting from your access to or use of the Website;
   4. any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
   5. any interruption or cessation of transmission to or from the Website;
   6. any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party; and/or
   7. the quality of any product or service of any linked sites,
   except to the extent that such loss or damage is caused by our negligence.
2. We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a Seller through the Website or any linked website or featured in any banner or other advertising. Except where we have explicitly agreed to do so in this Agreement, we will not be in any way responsible for monitoring any transaction between you and any Sellers of goods and services.
3. Where any law (including the Australian Consumer Law) provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.
4. Subject to any Non-Excludable Rights, in no event shall we be liable to you for any special, incidental or consequential loss arising out of or in connection with our Website, or this Agreement. You agree to accept sole responsibility for the legality of your actions under the laws that apply to you. You agree that we, our affiliates and related entities or our suppliers have no responsibility for the legality of your actions.

Placing Orders

1. You are responsible for any discrepancies or errors in your order caused by you.
2. The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.
3. Orders placed by you are offers to purchase either:
   1. a voucher for particular goods and/or services under the Terms and Conditions in this Agreement, and any terms and conditions applying to vouchers imposed by a Seller, at the price specified (including delivery and other quoted charges); and/or
   2. goods under the Terms and Conditions of this Agreement, and subject to clause 2, any terms and conditions applying to those goods imposed by a Seller, at the price specified (including delivery and other quoted charges).
4. Goods on the Website are not reserved in-cart, and an order is only finalised when you have completed the checkout process and received an order confirmation from us and payment is received in full.
5. When an order is placed for a Seller's goods, we will send the order to the Seller for confirmation, at which time they may accept, or reject your order. Where a Seller rejects your order, we will refund you for all amounts paid in relation to the order placed. Where a Seller accepts your order, you will receive a confirmation email by the Seller.
6. We use automated fraud detection software that may result in your order being delayed or cancelled. Where your order is flagged for fraud detection, we will make enquiries into any potential fraud. We reserve the right to subsequently reject and refund your order at our absolute discretion where fraud is reasonably suspected.
7. Your order may be rejected in circumstances where we reasonably believe there may be a credit card or payment related fraud (detected prior to the goods being shipped), or where your order cannot be shipped, or if there has been an error in the price or product description on the Website. In these circumstances the order will be refunded in full.
8. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in the Returns Policy, subject to any Non-Excludable Rights. If you change your mind, you can return your goods provided you meet the requirements set out in our Returns Policy.
9. In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.
10. We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. Your order may be delayed, or you may receive a full refund or store credit (at your election) in the event we cannot fulfil your order.
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Price, Payment and Use of Discount/Coupon Codes

1. The prices of goods, delivery and other quoted charges shown are in USD dollars.
2. All payments must be received in full prior to dispatch of goods or a voucher being issued. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.
3. Discount codes and coupons are only valid for a single transaction and may not be used in conjunction with any other discounts. They are also subject to our coupon terms and conditions (which can be found here), and where we reasonably determine that an individual is abusing the use of the discount code, we may cancel a transaction or that code (for example where the same individual use a discount code across multiple orders with multiple accounts).

Store Credits

1. If you have an account with us and make a purchase using Store Credit that you have received from us, any unused portion of your Store Credit shall be credited to your account.
2. We may from time to time update any of the Terms and Conditions in this Agreement that apply to Store Credit in accordance with the process set out in clause 1.2, provided that any such updates will only apply to Store Credit that is issued after the date that such updates take effect.
3. Store Credits expire after 12 months from the date of issue. Unless otherwise stated in any promotional materials or elsewhere by us, Store Credits issued for promotional purposes, or otherwise at our discretion (including for goodwill purposes) will expire after 3 months from the date of issue.
4. Store Credits cannot be redeemed for cash or used for the purchase of gift cards. Where a minimum spend applies to any promotional event on the website, Store Credits do not count towards the minimum spend totals.